Cx done right:
We help grow and retain your customer base, while lowering your operating costs, by optimizing and staffing your customer experience team.
Right People + Right Tech + Right Processes = Superior Cx
HomeFront aligns you with the right mix of talent, technology, and processes that enable you to offer superior customer experience, at a flexible pay-as-you-go price you can afford. We bring the people, staffing processes, and tools. You focus on getting stuff done!
Right People
Partner with us to identify unique role types that align with your company’s growth trajectory.
✔ CSRs
✔ Scheduling Coordinators
✔ Dispatch Specialists
✔ Virtual Receptionists
✔ Marketing Coordinators
✔ Sales Support Specialists
Right Seats, Right Mix
We put the right people in the right seats, matching you with top-notch virtual professionals that get it, want it, do it.
Right Tech
The Cx applications that your business needs is constantly changing. Customer expectations and standards in communications remain constant.
✔ Customer Relationship Management
✔ Generative Ai
✔ Scheduling and Booking Systems
✔ Communication Tools
✔ Email Marketing Platforms
✔ Feedback and Review Management
Your Cx Tech Stack
Work with HomeFront to optimize the solutions you use and the people that operate them.
Right Processes
Nothing beats great process when attracting and retaining world-class talent.
✔ Compensation
✔ Orientation
✔ Onboarding
✔ Training
✔ Hardware
✔ Connectivity
✔ Shift Scheduling
✔ Monitoring
✔ Check-ins
✔ Benefits
✔ Bonuses
✔ Raises
Checklists For Everything
Good talent is hard to find and even harder to keep. Partner with HomeFront as your outsourced HR department that knows what people need and want and to be great at what they do.
Right Price
We’ve worked with hundreds of brands big and small to develop customer experience solutions that generate, rather than eat away at your margins.
✔ Payroll Processing
✔ Transaction Fees
✔ Health Benefits
✔ Employer Taxes
✔ Sick Days & Holidays
✔ Recruitment Costs
✔ Background Checks
✔ Hardware & Connectivity
✔ Human Resources
Things you don’t pay for:
We make customer experience staffing easy and affordable.